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Overview

Route Management helps providers see their daily facility visits in an optimized order, minimizing travel time and maximizing efficiency. AllCare automatically calculates the best route based on your home base, facility locations, and scheduled visit times.
Automatic Optimization: Routes are optimized by AllCare’s scheduling system using your home base address, facility locations, and capacity settings.

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Viewing Your Route

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Accessing Route View

1

Go to Schedule

Navigate to your calendar or schedule
2

Select a Day

Choose the day you want to view
3

Open Route View

Click View Route or switch to route/map view
4

See Optimized Order

View your facilities in the recommended visit order

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Route Display

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Route Summary

Your daily route shows:
ElementDescription
Starting PointYour home base address
FacilitiesOrdered list of facilities to visit
Travel TimeEstimated drive time between stops
Visit DurationExpected time at each facility
Total PatientsPatient count per facility
End PointReturn to home base

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Example Route

🏠 Home Base (Start)
   ↓ 15 min drive
   
1️⃣ Sunrise ALF
   📍 123 Main St, Anytown
   ⏰ 9:00 AM - 10:30 AM
   👥 5 patients
   ↓ 20 min drive
   
2️⃣ Golden Years Care
   📍 456 Oak Ave, Anytown
   ⏰ 11:00 AM - 12:00 PM
   👥 3 patients
   ↓ 10 min drive
   
3️⃣ Valley Board & Care
   📍 789 Elm St, Anytown
   ⏰ 12:30 PM - 1:30 PM
   👥 2 patients
   ↓ 25 min drive
   
🏠 Home Base (End)

Total: 10 patients | 3 facilities | ~5 hours

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Route Optimization

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How Routes Are Optimized

AllCare considers multiple factors when creating your route:

Geographic Clustering

Facilities close together are grouped to minimize backtracking

Travel Distance

Shortest total driving distance between all stops

Time Windows

Respects any time-specific visit requirements

Capacity Limits

Stays within your daily stops and patient limits

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Optimization Factors

FactorDescription
Home BaseYour starting/ending location
Facility LocationsAddresses of facilities to visit
Patient CountNumber of patients at each facility
Visit DurationEstimated time per patient/facility
Travel TimeReal-time traffic and distance data
Max Daily StopsYour configured maximum facilities

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Map View

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Using the Map

The map view displays:
ElementDescription
📍 MarkersFacility locations on the map
🛣️ Route LineDriving path between facilities
🏠 Home BaseYour starting location
🔢 Stop NumbersOrder of visits

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Map Features

Zoom & Pan

Navigate the map to see facility details

Click for Details

Click a marker to see facility information

Get Directions

Open navigation app for turn-by-turn directions

Traffic Layer

View current traffic conditions

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Getting Directions

From any facility on your route:
1

Select Facility

Click on the facility in your route
2

Click Directions

Click Get Directions or the navigation icon
3

Choose App

Select your preferred navigation app:
  • Google Maps
  • Apple Maps
  • Waze
4

Start Navigation

Follow turn-by-turn directions to the facility

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Route Information Per Facility

For each facility on your route, you can view:

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Facility Details

FieldDescription
NameFacility name
AddressFull street address
PhoneMain contact number
ContactPrimary contact person
Gate Code/AccessEntry instructions (if any)

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Visit Details

FieldDescription
Scheduled TimeWhen you’re expected
Patient CountHow many patients to see
Priority PatientsAny urgent/priority flags
Last VisitWhen you last visited

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Travel Time Estimates

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Understanding Estimates

Estimate TypeDescription
Drive TimeTime to drive between facilities
Visit TimeExpected time at facility
Buffer TimeBuilt-in flexibility
Total TimeComplete route duration
Travel times are estimates based on typical conditions. Actual times may vary due to traffic, weather, or road conditions.

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Timing Tips

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Route Adjustments

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If Your Route Needs Changes

While providers view optimized routes, schedule changes are coordinated through AllCare Operations:
SituationAction
Add a facilityContact AllCare Ops to update schedule
Remove a facilityNotify Ops of cancellation
Reorder visitsDiscuss with Ops if time-specific needs
Change timeRequest schedule modification
For urgent same-day changes, call AllCare Operations directly. For advance scheduling changes, submit a request through the support system.

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Mobile Route Access

Access your route from the mobile app:

View Route

See today’s route on your mobile device

One-Tap Navigation

Start navigation to next facility

Facility Info

Access facility details and contacts

Patient List

View patients at each facility

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Your Capacity Settings

Your routes are built based on your capacity settings:
SettingDescriptionTypical Value
Home Base AddressStarting point for routesYour home/office
Max Travel RadiusHow far you’ll travel25 miles
Max Daily StopsMaximum facilities per day3 stops
Daily Patient CapacityMaximum patients per day20 patients
To update your capacity settings, contact AllCare Operations. Changes will affect future scheduling.

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Troubleshooting

Possible causes:
  • No visits scheduled for the day
  • Map loading issue
  • Network connectivity
Solution: Verify you have scheduled visits, refresh the page, and check your internet connection.
Possible causes:
  • Time-specific visit requirements affecting order
  • Recent address changes not reflected
  • Optimization based on different factors
Solution: If the route appears significantly inefficient, contact AllCare Operations to review.
Possible causes:
  • Outdated facility address
  • Navigation app using old data
Solution: Verify the address in AllCare and contact Ops if incorrect. Use the phone number to confirm with the facility.
Possible causes:
  • Traffic conditions changed
  • Estimates based on average conditions
Solution: Travel times are estimates. Check real-time traffic in your navigation app.

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Best Practices

Visit Calendar

View your full schedule

Patient Charts

Access patient information

Visit Routing

How Ops manages routing

Provider Assignment

Facility and patient assignments