Platform Overview
AllCare is an integrated healthcare platform that connects facilities, providers, and pharmacies to deliver comprehensive patient care. Our platform includes:- Electronic Health Records (EHR) - Nationally accredited, licensable EHR system
- Pharmacy Management - Nationally licensed pharmacy EHR and management system
- Facility Management - Long-term care (LTC) facility operations and EMR
- Concierge Services - Patient and facility support services
Who is this for?
The AllCare Help Center is organized by user persona to help you quickly find the information you need:Facility Playbooks
Guides for healthcare facility staff managing patient care and operations
AllCare Operations
Documentation for internal operations teams and support staff
Provider Workspace
Resources for medical providers and prescribers using the platform
Pharmacy Hub
Guides for pharmacy staff and administrators
Operations & SOP Index
Use these sections when you need real-world playbooks that combine AllCare workflows with external systems and offline steps:Facility Operational Playbooks
End-to-end SOPs for facility admissions, census, and day-to-day operations
AllCare Ops Playbooks
Internal runbooks for Concierge and Ops teams across all facilities
Provider Operational Playbooks
Clinical SOPs that span AllCare, external EHRs, and offline care coordination
Pharmacy Operational Playbooks
Pharmacy SOPs that blend AllCare with PioneerRx, QS/1, and other systems
Getting Started
System Requirements
Review the technical requirements for using AllCare
Get Support
Learn how to get help when you need it
Key Features
Patient Management
Comprehensive patient profiles with medication history, visit tracking, and care coordination across facilities and providers.Visit Management & Scheduling
Complete visit lifecycle management including scheduling, status tracking, and automated cancellation workflows with integrated patient care coordination.E-Prescribing (EPCS)
Coming Soon: EPCS capabilities are planned for a future release. Current provider functionality focuses on patient care, visit documentation, and care coordination.
Facility Operations
Complete CRM workflow for facility onboarding, patient enrollment, provider assignment, and service management.Pharmacy Integration
Seamless integration between providers and pharmacies for prescription processing, verification, and dispensing.Analytics & Reporting
Real-time dashboards, custom reports, and data export tools for operational insights and compliance.Mobile Access
Provider mobile app for on-the-go patient care, visit documentation, and prescribing.What’s New
Release Notes
Check out the latest features and improvements
Need Help?
FAQ
Find answers to common questions
Contact Support
Reach out to our support team
Glossary
Healthcare and platform terminology