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General Questions

AllCare supports modern browsers including:
  • Google Chrome (recommended)
  • Microsoft Edge
  • Safari (macOS/iOS)
  • Firefox
Internet Explorer is not supported. For best performance, keep your browser updated to the latest version.View system requirements →
Yes, AllCare is fully HIPAA compliant. We maintain:
  • Encrypted data transmission and storage
  • Comprehensive audit trails
  • Access controls and authentication
  • Business Associate Agreements (BAA) with all partners
  • Regular security audits and risk assessments
All users must complete HIPAA training and follow security policies.
To reset your password:
  1. Click “Forgot Password” on the login page
  2. Enter your email address
  3. Check your email for reset link
  4. Click link and create new password
  5. Password must meet security requirements (12+ characters, mixed case, numbers, symbols)
If you don’t receive the email, check spam folder or contact support.
Two-factor authentication is required for all users:
  1. Log in to your account
  2. Go to Settings > Security
  3. Click “Enable 2FA”
  4. Choose method:
    • Authenticator app (recommended)
    • SMS text message
    • Biometric (provider EPCS only)
  5. Follow setup instructions
  6. Save backup codes in secure location

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Facility Playbooks (Facility Teams)

To enroll a new patient:For Facility Staff:
  1. Navigate to the Patients section
  2. Click “Admit Manually”
  3. Enter patient demographics
  4. Fill in medical information
  5. Save the patient record
The AllCare Operations team will handle provider assignment and service configuration.Patient admission guide →
After you admit a patient:
  • The patient appears in your patient list
  • AllCare Operations configures services
  • AllCare Operations assigns a provider
  • You’ll be notified when the patient is fully enrolled
Contact AllCare Operations if you have questions about a patient’s status.Contact support →
To schedule a visit:
  1. Open patient profile
  2. Click “Schedule Visit”
  3. Select provider (if multiple assigned)
  4. Choose available date/time
  5. Add visit notes if needed
  6. Confirm appointment
Both you and the provider will receive confirmation.Visit scheduling →

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For Providers

As a provider in AllCare, you can currently:
  • View your schedule - See upcoming visits and appointments
  • Access patient lists - View patients assigned to you
  • View patient charts - Access patient information and history
  • Document visits - Add visit documentation and clinical notes
  • Manage your capacity - Set availability, active days, and geographic preferences
  • View visit routes - See optimized routes for facility visits
Provider Workspace guide →
To document a visit:
  1. Access patient from your schedule
  2. Click “Document Visit”
  3. Complete the visit template:
    • Chief complaint
    • History of present illness
    • Physical exam
    • Assessment and plan
  4. Sign and finalize note
Visit documentation →
To manage your availability:
  1. Go to Provider Settings > Capacity Settings
  2. Set your active days (which days you’re available)
  3. Configure max daily visits
  4. Set geographic preferences
  5. Save your settings
Your schedule will reflect these preferences when visits are assigned.Capacity settings →
Yes! Download the AllCare Provider mobile app:
  • iOS: Available on App Store
  • Android: Available on Google Play
Mobile app features:
  • View your schedule
  • Visit documentation
  • Patient charts access
  • Offline mode
  • Secure messaging
Mobile app guide →
E-prescribing of controlled substances (EPCS) is planned for a future release. When available, it will include:
  • Full NCPDP SCRIPT certification
  • Two-factor authentication for controlled substances
  • DEA compliance
  • Drug interaction checking
  • Prescription history tracking
Check the Release Notes for updates on EPCS availability.

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For Pharmacy Staff

E-prescriptions arrive automatically in your queue:
  1. Prescription appears in Rx Queue
  2. Click to review details
  3. System checks:
    • Insurance coverage
    • Drug interactions
    • Patient allergies
  4. Pharmacist verifies and approves
  5. Send to fill queue
  6. Prepare and dispense
Rx workflow →
Common rejection reasons and solutions:
  • Prior Authorization Required: Contact prescriber
  • Not Covered: Suggest alternatives
  • Eligibility Issue: Verify patient insurance
  • Refill Too Soon: Check fill date
  • NDC Not Covered: Use formulary alternative
The system provides rejection details and suggested actions.Claims processing →
For Schedule II medications:
  1. System tracks perpetual inventory
  2. Update counts with each:
    • Receipt from wholesaler
    • Dispensing to patient
    • Return to stock
    • Waste/disposal
  3. Perform periodic physical counts
  4. Reconcile discrepancies immediately
  5. System generates required DEA reports
C-II inventory →

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For AllCare Operations

Facility onboarding process:
  1. Create facility profile
  2. Configure services
  3. Set up contract and billing
  4. Add facility users
  5. Provide training
  6. Complete go-live checklist
Facility onboarding →
Provider assignment:
  1. Go to Pending Pool or patient profile
  2. Click “Assign Provider”
  3. Search available providers by:
    • Specialty
    • Location
    • Availability
    • Capacity
  4. Select provider
  5. Confirm assignment
Patient moves to provider’s active caseload.Provider assignment →
Task Module workflow:
  1. Create service definitions (billable tasks)
  2. Assign services to patients
  3. Providers complete tasks during visits
  4. Tasks are tracked and reported
  5. Generate billing reports
Task Module guide →

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Technical Questions

Yes, AllCare provides RESTful and GraphQL APIs:
  • Doctors API - Provider management
  • Patients API - Patient data (GraphQL)
  • Pharmacy API - Prescription data (GraphQL)
  • Facility API - Facility management
API access requires authentication and authorization.API documentation →
Exportable data includes:
  • Patient lists and demographics
  • Medication histories
  • Visit records
  • Billing and claims data
  • Operational reports
  • Analytics and metrics
Exports maintain HIPAA compliance and audit trails.Export tools →
AllCare maintains:
  • Real-time database replication
  • Automated daily backups
  • Geographic redundancy
  • Point-in-time recovery capability
  • 7-year data retention
Disaster recovery RPO: < 1 hour, RTO: < 4 hours

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