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Overview

Capacity Settings allow you to control your scheduling parameters, including how many facilities you visit per day, your maximum patient load, travel preferences, and availability. These settings help AllCare optimize your schedule and route assignments.
Schedule Impact: Changes to capacity settings affect future scheduling. Existing scheduled visits are not automatically changed.

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Accessing Capacity Settings

1

Go to Your Profile

Click on your name or profile icon in the top navigation
2

Select Settings

Click Settings or Capacity Settings
3

View Current Settings

See your current capacity configuration

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Capacity Parameters

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Daily Limits

SettingDescriptionTypical Range
Max Daily StopsMaximum facilities to visit per day2-5
Daily Patient CapacityMaximum patients per day10-30
Max Hours per DayMaximum working hours6-10
Set realistic limits that account for travel time, documentation, and breaks. Quality of care should not be compromised for volume.

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Travel Preferences

SettingDescriptionTypical Range
Home Base AddressYour starting point for daily routesYour home or office
Max Travel RadiusHow far you’re willing to travel15-50 miles
Preferred AreasRegions you prefer to coverZip codes or cities
Avoid AreasRegions to exclude if possibleSpecific locations
Your home base address is used to optimize routes and minimize total travel time.

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Weekly Availability

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Setting Active Days

Select which days you’re available for visits:
DayAvailableNotes
Monday✅ / ❌
Tuesday✅ / ❌
Wednesday✅ / ❌
Thursday✅ / ❌
Friday✅ / ❌
Saturday✅ / ❌Optional
Sunday✅ / ❌Optional

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Setting Hours

For each active day, specify:
FieldDescription
Start TimeWhen you begin seeing patients
End TimeWhen you stop seeing patients
Lunch BreakBlocked time for break (optional)

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Editing Capacity Settings

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Changing Daily Limits

1

Navigate to Capacity Settings

Go to your profile settings
2

Find Daily Limits Section

Locate the daily capacity fields
3

Update Values

Enter new values for:
  • Max daily stops
  • Daily patient capacity
  • Max hours per day
4

Save Changes

Click Save to apply changes

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Updating Travel Settings

1

Open Travel Preferences

Navigate to the Travel section in settings
2

Update Home Base

Enter or update your home base address
Use your actual starting location for accurate route optimization.
3

Set Travel Radius

Adjust your maximum travel distance
4

Add Preferred/Avoid Areas

Optionally specify geographic preferences
5

Save

Click Save to apply

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Modifying Weekly Schedule

1

Open Availability Section

Navigate to Weekly Availability
2

Toggle Active Days

Check/uncheck days you’re available
3

Set Hours

For each active day, set start and end times
4

Add Exceptions

Mark any specific dates as unavailable (vacation, training)
5

Save Schedule

Click Save to apply changes

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Time Off and Exceptions

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Requesting Time Off

1

Go to Time Off

Navigate to Settings → Time Off or Availability
2

Add Time Off

Click Add Time Off or Request Time Off
3

Enter Details

Specify:
  • Start date
  • End date
  • Reason (optional)
4

Submit

Save the time off request
Request time off in advance when possible. AllCare Operations may need to arrange coverage for your assigned facilities.

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Viewing Scheduled Time Off

See all your upcoming unavailable dates:
FieldDescription
Date RangeStart and end dates
TypeVacation, training, personal, etc.
StatusConfirmed, pending
CoverageIf coverage is arranged

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How Settings Affect Scheduling

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Route Optimization

Your settings influence:
SettingImpact
Home BaseRoutes start/end from this location
Travel RadiusFacilities outside radius excluded
Max StopsLimits facilities per day

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Patient Assignment

SettingImpact
Daily CapacityLimits patients scheduled per day
Active DaysOnly scheduled on available days
HoursVisits scheduled within your hours

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Capacity Dashboard

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Viewing Your Utilization

Monitor your current capacity usage:

Current Week

  • Scheduled visits
  • Patient count
  • Utilization percentage

Upcoming

  • Next week preview
  • Scheduled vs. capacity
  • Open slots

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Capacity Metrics

MetricDescription
Utilization RateScheduled / Capacity × 100%
Avg Patients/DayAverage patients per visit day
Avg Travel TimeAverage drive time between stops
Coverage AreasFacilities in your assigned region

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Common Scenarios

If you need to reduce capacity temporarily:
  1. Go to Capacity Settings
  2. Lower your daily limits
  3. Set an end date for the reduction
  4. Add notes explaining the reason
  5. Notify AllCare Operations of the change
Remember to restore settings when ready.
To cover more facilities:
  1. Increase your Max Travel Radius
  2. Review and add Preferred Areas
  3. Consider increasing Max Daily Stops if appropriate
  4. Contact Operations to be assigned new facilities
To modify your work days:
  1. Update your Weekly Availability
  2. Save changes at least 2 weeks in advance
  3. Existing visits on removed days may need rescheduling
  4. Operations will coordinate any needed changes
Before extended time off:
  1. Request Time Off with exact dates
  2. Submit at least 2 weeks in advance
  3. Operations will arrange coverage
  4. Review any visits that need rescheduling
  5. Confirm coverage is in place before leaving

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Recommendations

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Optimal Settings

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Avoiding Burnout

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Troubleshooting

Possible causes:
  • Changes apply to future scheduling only
  • Settings not saved
  • Override by Operations for coverage needs
Solution: Verify settings are saved. Existing visits aren’t automatically changed. Contact Operations if schedule seems incorrect.
Possible causes:
  • Hours not set correctly
  • Emergency coverage request
  • Settings override for urgent need
Solution: Review your hours settings. Contact Operations if scheduling errors persist.
Possible causes:
  • Facility assigned before radius change
  • No other providers available
  • Radius calculated from different location
Solution: Verify your home base address is correct. Contact Operations to review facility assignments.
Possible causes:
  • Settings locked during peak period
  • Permission issue
  • System error
Solution: Try refreshing the page. If still unable to edit, contact AllCare support.

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Best Practices

Visit Calendar

View your schedule

Route Management

See your daily routes

Provider Registration

Initial profile setup

Schedule Management

How Ops manages schedules