Skip to main content

​
Welcome to the Pharmacy Hub

This guide is for pharmacists, pharmacy technicians, and pharmacy administrators who use AllCare for prescription processing, inventory management, patient counseling, and pharmacy operations.

​
What You Can Do

Process Prescriptions

Receive, verify, and dispense prescriptions

Verify Orders

Clinical verification and drug utilization review

Manage Inventory

Track and manage medication inventory

Patient Counseling

Document patient counseling and education

Billing & Claims

Process insurance claims and billing

Compliance

DEA reporting and regulatory compliance

​
Quick Start

1

Pharmacy Setup

Configure your pharmacy profile and settings
2

NCPDP Configuration

Set up NCPDP connection for e-prescribing
3

System Integration

Integrate with your pharmacy management system
4

Start Processing

Begin receiving and processing prescriptions

​
Core Workflows

​
Prescription Processing

Complete prescription lifecycle from receipt to dispensing:
  1. Receive - Electronic prescriptions arrive automatically
  2. Verify - Pharmacist verifies and approves
  3. Prepare - Technician prepares medication
  4. Check - Final pharmacist verification
  5. Dispense - Deliver to patient or facility
Rx workflow guide →
Clinical verification and safety checks:
  • Drug interaction screening
  • Allergy checking
  • Duplicate therapy review
  • Dosing validation
  • Prior authorization status
  • Insurance coverage verification
Verification guide →
Prepare and dispense medications:
  • Label printing
  • Medication packaging
  • Quality control check
  • Documentation
  • Delivery coordination
Dispensing guide →
Special handling for controlled medications:
  • DEA compliance
  • Enhanced documentation
  • Secure storage tracking
  • Audit trail maintenance
  • Reporting requirements
Controlled substances →

​
Inventory Management

Stock Management

Track inventory levels and expiration dates

Ordering

Automated reordering and purchasing

Reporting

Inventory reports and analytics
Key Features:
  • Real-time inventory tracking
  • Automated reorder points
  • Expiration date monitoring
  • Lot number tracking
  • Controlled substance inventory (C-II tracking)
  • Vendor management

Inventory Guide

Complete inventory management

​
Patient Interaction

Document patient counseling and education:
  • Medication instructions
  • Side effects discussed
  • Patient questions addressed
  • Follow-up recommendations
  • Signature capture
Counseling documentation →
Communicate with patients and providers:
  • Refill notifications
  • Ready for pickup alerts
  • Clinical questions to prescribers
  • Prior authorization updates
  • Medication therapy management
Communication tools →
Medication synchronization programs:
  • Align refill dates
  • Reduce pickup trips
  • Improve adherence
  • Scheduled refills
  • Patient convenience
Med sync program →

​
Billing & Claims

Insurance Claims

Submit and manage insurance claims

Adjudication

Real-time claims adjudication

Billing Reports

Financial reports and reconciliation
Billing Features:
  • Real-time adjudication
  • Multiple payer support
  • Copay calculation
  • Prior authorization management
  • Rejected claims handling
  • Patient payment tracking

​
Compliance & Regulations

​
DEA Reporting

Controlled Substance Tracking RequiredAll Schedule II-V medications must be properly tracked and reported according to DEA regulations.
Required DEA reporting:
  • Daily inventory counts for C-II
  • Theft or loss reporting (within 1 business day)
  • Quarterly C-II order reconciliation
  • Annual inventory (biennial)
  • ARCOS reporting
DEA compliance guide →

​
State Requirements

Each state has unique pharmacy requirements: State requirements →

​
Audit Trails

Maintain comprehensive audit trails:
  • All prescription activities
  • Inventory transactions
  • Controlled substance handling
  • User access logs
  • System changes
  • Patient interactions
Audit trail documentation →

​
Common Tasks

  1. Prescription arrives in queue automatically
  2. Review prescription details
  3. Check patient allergies and interactions
  4. Verify insurance coverage
  5. Clinical review and approval
  6. Send to fill queue
  7. Prepare medication
  8. Final verification
  9. Mark ready for pickup/delivery
Detailed workflow →
  1. Receive EPCS prescription (digitally signed)
  2. Verify prescriber DEA authority
  3. Check prescription monitoring program (PMP)
  4. Review patient’s controlled substance history
  5. Pharmacist approval required
  6. Document all steps
  7. Update C-II inventory
  8. Patient ID verification at pickup
Controlled substances →
  1. System monitors inventory levels
  2. Alerts when below reorder point
  3. Review suggested orders
  4. Adjust quantities if needed
  5. Submit order to vendor
  6. Receive and verify shipment
  7. Update inventory in system
Inventory management →
  1. System automatically submits during rx processing
  2. Receive real-time adjudication response
  3. Handle rejections:
    • Prior authorization needed
    • Coverage issues
    • Eligibility problems
  4. Collect patient copay
  5. Reconcile payments
Claims processing →

​
Best Practices

Safety First

  • Always verify patient identity
  • Check allergies and interactions
  • Counsel on every new medication
  • Document all clinical decisions

Accuracy

  • Double-check NDCs
  • Verify quantities
  • Confirm directions
  • Review against original rx

Compliance

  • Follow DEA requirements
  • Maintain proper documentation
  • Submit PMP reports timely
  • Keep audit trails complete

Patient Care

  • Provide thorough counseling
  • Answer questions patiently
  • Follow up on adherence
  • Build patient relationships

​
Quality Metrics

Monitor these pharmacy quality indicators:
  • Fill Time - Time from prescription receipt to ready for pickup
  • Accuracy Rate - Prescriptions filled correctly
  • Patient Satisfaction - Patient feedback scores
  • Counseling Rate - Percentage of patients counseled
  • Inventory Accuracy - Inventory count accuracy
  • Claims First-Pass Rate - Claims accepted on first submission

​
Pharmacy Integration

AllCare integrates with major pharmacy systems:
  • PioneerRx - Full bidirectional integration
  • Computer-Rx - Prescription import/export
  • QS/1 - Real-time data sync
  • Liberty Software - Claims and inventory
  • Custom Integration - API available

Integration Setup

Configure your pharmacy system integration

​
Support & Resources

Get Support

24/7 pharmacy support available

DEA Resources

DEA compliance guidance

FAQ

Pharmacy-specific questions

Developer & API Docs

Pharmacy API reference

​
What’s Next?

1

Complete Pharmacy Setup

Configure your pharmacy profile and settings
2

Integrate Your System

Connect your pharmacy management system
3

Train Your Staff

Complete pharmacy team training
4

Go Live

Start receiving and processing prescriptions