Overview
Setting up your profile ensures your information is accurate and helps your team identify you within the AllCare platform. A complete profile also enables features like notifications and personalized settings.Why Complete Your Profile? Your profile information appears when you create records, complete tasks, and communicate with others. Accurate information helps maintain proper audit trails and team coordination.
Accessing Your Profile
1
Click Profile Icon
Click on your profile icon or name in the top-right corner of the screen
2
Select My Profile
From the dropdown menu, click My Profile or Profile Settings
3
View Profile Page
Your profile page displays your current information and settings
Profile Information
Personal Information
Complete the following personal details:| Field | Description | Required |
|---|---|---|
| First Name | Your legal first name | ✓ Yes |
| Last Name | Your legal last name | ✓ Yes |
| Your work email address | ✓ Yes | |
| Phone Number | Contact phone number | Recommended |
| Job Title | Your position/role title | Optional |
| Profile Photo | Photo for identification | Optional |
1
Click Edit
Click the Edit button on your profile page
2
Update Information
Fill in or update your personal details
3
Save Changes
Click Save to update your profile
Adding a Profile Photo
A profile photo helps team members identify you:1
Click Photo Area
Click on the profile photo placeholder or current photo
2
Upload Image
Select an image file from your computer:
- Supported formats: JPG, PNG
- Recommended size: 200x200 pixels minimum
- Maximum file size: 5MB
3
Crop and Adjust
Use the cropping tool to adjust the visible area
4
Save
Click Save to upload your photo
Account Settings
Changing Your Password
To update your password:1
Navigate to Security
Go to Profile → Security or Change Password
2
Enter Current Password
Type your current password for verification
3
Create New Password
Enter a new password meeting these requirements:
- At least 8 characters
- Uppercase and lowercase letters
- At least one number
- At least one special character
4
Confirm New Password
Re-enter the new password to confirm
5
Save
Click Update Password to save
Two-Factor Authentication
If available, enable two-factor authentication for added security:1
Navigate to Security Settings
Go to Profile → Security → Two-Factor Authentication
2
Enable 2FA
Click Enable Two-Factor Authentication
3
Choose Method
Select your preferred method:
- SMS text message
- Authentication app (Google Authenticator, Authy)
- Email verification
4
Verify Setup
Complete the verification process for your chosen method
5
Save Backup Codes
Save the provided backup codes in a secure location
Notification Preferences
Configure how you receive notifications:Notification Channels
| Channel | Description | Best For |
|---|---|---|
| In-App | Notifications within AllCare | Real-time alerts while working |
| Notifications sent to your email | Important updates, summaries | |
| SMS | Text messages to your phone | Urgent alerts (if enabled) |
Notification Types
Choose which notifications you want to receive:Task Notifications
Task Notifications
- New task assignments
- Task due date reminders
- Task completion updates
- Task comments and mentions
Patient Notifications
Patient Notifications
- Patient status changes
- New patient enrollments
- Patient updates requiring attention
- Care plan changes
System Notifications
System Notifications
- System announcements
- Scheduled maintenance alerts
- Feature updates
- Security alerts
Team Notifications
Team Notifications
- Messages from team members
- Meeting reminders
- Shift changes
- Coverage requests
Configuring Notifications
1
Open Notification Settings
Go to Profile → Notifications or Preferences
2
Review Categories
Browse through notification categories
3
Toggle Preferences
Turn notifications on/off for each type and channel
4
Set Frequency
Choose notification frequency where applicable:
- Immediately
- Hourly digest
- Daily summary
5
Save Preferences
Click Save to apply your preferences
Display Preferences
Customize how information appears in AllCare:Available Settings
| Setting | Options | Description |
|---|---|---|
| Date Format | MM/DD/YYYY, DD/MM/YYYY | How dates are displayed |
| Time Format | 12-hour, 24-hour | Clock format preference |
| Time Zone | Select your zone | Ensures correct scheduling |
| Language | English (default) | Interface language |
| Items Per Page | 10, 25, 50, 100 | Records shown in lists |
| Default View | Dashboard, Tasks, etc. | Landing page after login |
Setting Your Time Zone
1
Open Display Settings
Go to Profile → Preferences → Display
2
Find Time Zone
Locate the Time Zone dropdown
3
Select Your Zone
Choose your local time zone (e.g., “Pacific Time (US & Canada)”)
4
Save
Click Save to apply the change
Role and Access Information
Your profile shows your current role and access level:Viewing Your Role
On your profile page, you can see:- Current Role — Your assigned role (e.g., CareGiver, Administrator)
- Facility Access — Which facilities you can access
- Permissions — What features are available to you
Role and permission changes must be made by your facility administrator. If you need different access, contact your admin.
Multiple Facility Access
If you work at multiple facilities:- Your profile shows all assigned facilities
- Use the facility selector to switch between them
- Some settings may be facility-specific
Profile Completion Checklist
Ensure your profile is complete:Troubleshooting
Can't change my email address
Can't change my email address
Email changes may require administrator approval for security reasons.Solution: Contact your facility administrator to request an email change.
Profile photo won't upload
Profile photo won't upload
Possible Causes:
- File is too large (max 5MB)
- Unsupported format (use JPG or PNG)
- Browser cache issues
- Resize the image to under 5MB
- Convert to JPG or PNG format
- Try a different browser
- Clear browser cache and retry
Notifications not working
Notifications not working
Solutions:
- Check notification preferences are enabled
- Verify email address is correct
- Check spam/junk folder for emails
- Ensure browser notifications are allowed
- Check phone number for SMS notifications
Time zone showing wrong times
Time zone showing wrong times
Solution:
- Go to Profile → Preferences → Display
- Verify the time zone is set correctly
- Save changes
- Refresh the page
- If issues persist, clear browser cache
Can't access certain features
Can't access certain features
Possible Causes:
- Your role doesn’t include that permission
- The facility doesn’t have that feature enabled
- Your account needs additional setup
Privacy and Data
Your Data in AllCare
Your profile information is used to:- Identify you in audit logs and records
- Enable team communication
- Deliver notifications
- Personalize your experience
Data Protection
AllCare protects your information:- All data is encrypted in transit and at rest
- Access is controlled by role-based permissions
- Activity is logged for security purposes
- We comply with HIPAA and privacy regulations
For questions about data privacy, contact your facility administrator or AllCare Support.
Next Steps
With your profile complete, you’re ready to start using AllCare:Explore Features
Review available features
Admit Patients
Learn how to admit patients
Patient Profiles
View patient information