Welcome to AllCare
This guide walks you through your first login to the AllCare platform. Whether you’re a facility administrator, nurse, or staff member, follow these steps to access your account and get started.Before You Begin: You should have received an email invitation from AllCare with your login credentials or a link to set up your account.
Accessing AllCare
Step 1: Open the Platform
Navigate to the AllCare platform in your web browser:AllCare Platform
Step 2: Enter Your Credentials
1
Enter Email Address
Type the email address associated with your AllCare account
This is typically your work email address that was provided when your account was created.
2
Enter Password
Enter your password:
- If this is your first time, use the temporary password from your invitation email
- If you’ve logged in before, use your current password
3
Click Sign In
Click the Sign In button to access your account
First-Time Setup
If this is your very first login, you may be prompted to complete additional setup steps:Password Reset
For security, you’ll be asked to create a new password on first login:1
Create New Password
Enter a new password that meets these requirements:
- At least 8 characters long
- Contains uppercase and lowercase letters
- Contains at least one number
- Contains at least one special character (!@#$%^&*)
2
Confirm Password
Re-enter your new password to confirm
3
Save Password
Click Update Password to save your new credentials
Two-Factor Authentication (If Enabled)
Your organization may require two-factor authentication (2FA):1
Receive Verification Code
A code will be sent to your registered phone number or email
2
Enter Code
Enter the 6-digit verification code
3
Complete Login
Click Verify to complete the login process
What You’ll See After Login
Once logged in, you’ll land on your dashboard. What you see depends on your user role:Facility Administrator
- Full facility dashboard
- All CRM features
- User management access
- Reports and analytics
Facility Staff
- Patient list for your facility
- Task completion features
- Patient profiles
- Basic reports
Nurse/CareGiver
- Assigned patient list
- Medication administration
- Task management
- Documentation tools
Support Roles
- Facility-specific features
- Task completion
- Limited patient access
- Role-specific tools
Troubleshooting Login Issues
I didn't receive an invitation email
I didn't receive an invitation email
Solutions:
- Check your spam/junk folder
- Search for emails from
[email protected]or[email protected] - Contact your facility administrator to verify your email address
- Contact AllCare Support at [email protected]
My password isn't working
My password isn't working
Solutions:
- Ensure Caps Lock is off
- Try copying and pasting the password from your email
- Click Forgot Password on the login page
- Enter your email to receive a password reset link
- Check your email (including spam) for the reset link
I'm locked out of my account
I'm locked out of my account
After multiple failed login attempts, your account may be temporarily locked.Solutions:
- Wait 15-30 minutes and try again
- Use the Forgot Password option to reset
- Contact your facility administrator
- Contact AllCare Support for immediate assistance
The page won't load
The page won't load
Solutions:
- Check your internet connection
- Try a different web browser (Chrome recommended)
- Clear your browser cache and cookies
- Disable browser extensions temporarily
- Try accessing from a different device
I see an error message after login
I see an error message after login
Common Errors:
- “Access Denied” — Your account may not have facility access assigned. Contact your administrator.
- “Session Expired” — Your login session timed out. Log in again.
- “Account Not Found” — Verify you’re using the correct email address.
Forgot Password
If you’ve forgotten your password:1
Click Forgot Password
On the login page, click Forgot Password or Reset Password
2
Enter Your Email
Enter the email address associated with your account
3
Check Your Email
Look for a password reset email (check spam folder too)
4
Click Reset Link
Click the link in the email to create a new password
5
Create New Password
Enter and confirm your new password following the requirements
Password reset links expire after 24 hours. If your link has expired, request a new one.
Browser Requirements
AllCare works best with modern web browsers:| Browser | Minimum Version | Recommended |
|---|---|---|
| Google Chrome | 90+ | ✅ Best experience |
| Microsoft Edge | 90+ | ✅ Recommended |
| Safari | 14+ | ✅ Recommended |
| Firefox | 88+ | ✓ Supported |
Security Best Practices
Next Steps
After your first successful login:Learn Navigation
Understand the interface
Set Up Profile
Complete your profile
Admit Patients
Start admitting patients