Overview
Service configuration determines which AllCare features and services are available to each facility. Proper configuration ensures facilities have access to the tools they need while accurately forecasting resource requirements.Required Service Features
During facility creation, the following service features must be selected:Ordering
Required for: Facilities working with AllRx PharmacyEnables:
- Medication ordering
- Prescription management
- Pharmacy coordination
eMAR
Electronic Medication Administration RecordEnables:
- Digital medication tracking
- Administration documentation
- Compliance reporting
Bubble Pack
Medication Packaging ServiceEnables:
- Cycle medication packaging
- Automated dispensing coordination
- Delivery scheduling
Notes
Clinical Notes ModuleEnables:
- Provider documentation
- Care notes
- Communication logs
Tasks
Task ManagementEnables:
- Service delivery tracking
- Care plan management
- Billing integration
Service Categories
Service categories help Operations teams forecast demand and ensure adequate resource allocation.Available Categories
Medical Services
Medical Services
- Physician visits
- Nurse practitioner visits
- Urgent care consultations
- Annual physicals
- Follow-up appointments
Pharmacy Services
Pharmacy Services
- Prescription management
- Medication reviews
- Drug interaction screening
- Medication synchronization
- Medication therapy management
Specialty Services
Specialty Services
- Wound care
- Physical therapy
- Mental health services
- Nutrition counseling
- Pain management
Support Services
Support Services
- Care coordination
- Patient concierge
- Transportation assistance
- Family communication
- Insurance coordination
Expert Support & AI Technology
Automatic Inclusion:When a facility selects all healthcare provision services, Expert Support and AI Technology are automatically included at no additional cost.
Configuration Process
1
Access Facility Settings
Navigate to facility profile in CRM module
2
Select Service Features
Check all applicable boxes:
- Ordering (for pharmacy integration)
- eMAR
- Bubble Pack
- Notes
- Tasks
3
Choose Service Categories
Select which service categories the facility will offer:
- Medical Services
- Pharmacy Services
- Specialty Services
- Support Services
4
Set Cycle Configuration
If using pharmacy services:
- Set cycle start day
- Configure delivery schedule
- Set medication sync preferences
5
Save Configuration
Review all selections and save changes
Service Feature Details
Ordering (Pharmacy Integration)
When to Enable:- Facility partners with AllRx Pharmacy
- Needs integrated medication ordering
- Requires prescription management
- Link to pharmacy account
- Set ordering permissions
- Configure approval workflow
eMAR Configuration
Settings:- Medication administration times
- Alert preferences
- Reporting frequency
- Staff access levels
Bubble Pack Service
Configuration:- Cycle length (weekly, bi-weekly, monthly)
- Delivery schedule
- Packaging preferences
- Special handling instructions
Notes Module
Settings:- Note types available
- Required fields
- Staff permissions
- Audit trail settings
Task Module
Configuration:- Available task types
- Assignment workflow
- Completion tracking
- Billing integration
Modifying Service Configuration
1
Review Current Configuration
Check existing service features and categories
2
Discuss Changes with Facility
- Confirm requested modifications
- Review pricing impact
- Document approval
3
Update Configuration
Make changes in facility profile
4
Update Contract
If changes affect pricing or terms
5
Notify Affected Users
Inform facility staff of changes