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Login: AllCare → Routing Landing Stage Slack: #ai-concierge-launch Pillar Champion: Mina P0 escalation: page Mina + Sakr direct

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Your one queue

Tasks Pool. Routing. Scheduling, transport, dispatch logistics. Tasks dispatched to Routing by a Care Partner land here. You see only Routing tasks.

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Top half: the 5-step happy path

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1. Open the Routing Landing Stage

URL is in your welcome email. Single screen, two columns: Unclaimed (left), My Tasks (right).

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2. Pick a task from Unclaimed

Sort: P0 → P1 → P2 → P3 (default). You can sort by oldest-first or by facility. Each row shows:
  • Patient (VERIFIED / PROVISIONAL / NOT_FOUND)
  • Task type + subtype (transport request / scheduling change / dispatch / availability check / etc.)
  • Urgency (P0 / P1 / P2 / P3)
  • Source (fax, email, portal)
  • Facility / location context

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3. Claim it

Click Claim. Task moves to your My Tasks.

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4. Do the work

  • Open the task.
  • Read the AI summary.
  • Download attachments (schedules, intake forms, transport docs).
  • Check parameters (origin, destination, time window, mobility needs, vehicle type).
  • Do the routing / scheduling work the way you always have.

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5. Mark done

Click Mark Done. Pick an outcome:
  • Completed (transport scheduled, route confirmed, dispatch acknowledged)
  • Blocked (waiting on driver / facility / patient. pick reason)
  • Rejected (cannot complete. pick reason)
Care Partner gets auto-notified.

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Bottom half: cheat sheet + edge cases

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Quick rules

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What “good” looks like

  • 3-5 min per scheduling task
  • Multi-stop / complex routes: longer is fine, document time
  • 0 unclaimed P0s > 5 min
  • Slack channel for any operational hiccup

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When to escalate to Mina

  • Same AI error 3+ times in an hour
  • Anomaly in routing logic (wrong vehicle type assigned, wrong service area)
  • Carrier / vendor outage
  • PHI exposure smell
  • Patient safety smell

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Report Bug (anything not right)

Click Report Bug anywhere in AllCare. The form auto-fills the task URL, then asks:
  • What happened wrong?
  • What is the expected behavior?
Add patient context if relevant. Submit fires to #concierge-bugs (team channel) and Linear (auto-created issue). Reviewed daily. Use it any time something is not right. Bugs, comments, feedback.
Wrong destination, missing time window, AI summary off, mobility note dropped? Report Bug. Wrong pillar entirely? Use Mark Rejected → “Wrong pillar”. Care Partner reroutes.

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What you are NOT responsible for

  • Care Partner’s dispatch decision (they own it)
  • Communicating with the requester (Care Partner does this)
  • Tasks in Pharmacy or Clinic
  • AI quality (4 PM review surfaces patterns)
v1, May 3, 2026. Update with Day 1 learnings.