> ## Documentation Index
> Fetch the complete documentation index at: https://help.allcare.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Pharmacy Job Aid

> Day 1 job aid for AllRx Pharmacy team.

<Note>
  Print this. Keep it on your desk. One page.
</Note>

**Login:** AllCare → Pharmacy Landing Stage
**Slack:** `#ai-concierge-launch`
**Pillar Champion:** Sharl (Ops), Karim (PM)
**P0 escalation:** page Sharl + Sakr direct

## Your one queue

**Tasks Pool. Pharmacy.** Tasks dispatched to Pharmacy by a Care Partner land here. You see only Pharmacy tasks. Other pillars don't see yours.

## Top half: the 5-step happy path

### 1. Open the Pharmacy Landing Stage

URL is in your welcome email. Single screen, two columns: **Unclaimed** (left), **My Tasks** (right).

### 2. Pick a task from Unclaimed

Sort: P0 → P1 → P2 → P3 (default). You can sort by oldest-first, newest-first, or by patient.

Each row shows:

* Patient (resolved by AI: VERIFIED / PROVISIONAL / NOT\_FOUND)
* Task type + subtype (refill / prior auth / med question / etc.)
* Urgency (P0 / P1 / P2 / P3)
* Source (fax, email, portal)

### 3. Claim it

Click **Claim**. The task moves to your **My Tasks** column. Other team members now see it as claimed-by-you.

### 4. Do the work

* Open the task.
* **Read the AI summary** at the top (one paragraph: what they want, who, by when).
* **Download attachments** (Rx scripts, lab results, prior auth forms, etc.).
* **Check the parameters** the AI extracted (medication, dosage, provider, pharmacy of record).
* Do the work the way you always have.

### 5. Mark done

Click **Mark Done**. Pick an outcome:

* **Completed** (refill processed, prior auth submitted, question answered)
* **Blocked** (waiting on provider / external party. pick reason from list)
* **Rejected** (cannot complete. pick reason)

The Care Partner gets auto-notified and handles requester communication.

## Bottom half: cheat sheet + edge cases

### Quick rules

| Situation                                  | What to do                                                                                     |
| ------------------------------------------ | ---------------------------------------------------------------------------------------------- |
| Two of you click Claim at once             | First click wins. Second one sees "Already claimed by \[name]".                                |
| You claimed it and need a break            | Click **Unclaim**. Task returns to Unclaimed. Anyone can pick it up.                           |
| Patient confidence is PROVISIONAL          | Treat with extra care. Verify before dispensing.                                               |
| Patient confidence is NOT\_FOUND           | Don't process. Send back to Care Partner with note.                                            |
| AI extracted wrong medication              | Mark as Blocked → reason: "AI extraction error". Note the correct value. Care Partner handles. |
| Attachment failed to download              | Refresh once. Then escalate to `#ai-concierge-launch`.                                         |
| Task is wrong pillar (not a Pharmacy task) | **Mark Rejected → reason: "Wrong pillar".** Care Partner reroutes. Don't try to fix.           |
| Need to split into multiple tasks          | Escalate to Pillar Champion (Sharl).                                                           |
| P0 emergency                               | **Drop everything.** Process first, document second.                                           |

### What "good" looks like in the first hour

* 3-5 minutes per task average
* 0 unclaimed P0s waiting > 5 min
* 0 rejected tasks for technical reasons (system bugs)
* Slack channel is your safety net

### When to escalate to Sharl

* Same AI error 3+ times in an hour (prompt fix, not Mark Rejected)
* Attachment system flake
* Suspected PHI exposure
* Anything that smells like patient safety

### Report Bug (anything not right)

Click **Report Bug** anywhere in AllCare. The form auto-fills the task URL, then asks:

* **What happened wrong?**
* **What is the expected behavior?**

Add patient context if relevant. Submit fires to **`#concierge-bugs`** (team channel) and **Linear** (auto-created issue). Reviewed daily.

Use it any time something is not right. Bugs, comments, feedback.

<Tip>
  Wrong attachment, missing parameter, AI summary off? Report Bug. Wrong pillar entirely? Use **Mark Rejected → "Wrong pillar"**. Care Partner reroutes.
</Tip>

### What you are NOT responsible for

* The Care Partner's dispatch decision (they own it)
* Communicating with the requester (Care Partner does this)
* AI quality (4 PM review surfaces patterns)
* Tasks in other pillars

***

*v1, May 3, 2026. Update with Day 1 learnings.*